We understand life can throw curveballs. And if your sunnies happen to bite the dust, well, we're here to help! Just send in a request to (firstname.lastname@example.org) for a new pair through our warranty program. Include the name from your order along with the style/color of the pair affected and we'll get a replacement out to you asap! Just pay the S&H fee of $8.89 for US replacements and $17.89 for International. Each pair can be replaced up to twice under the Broken Warranty. After that, we'll ask that you buy the next one to make sure we can continue to offer such a strong warranty.
If your sunnies ever have an issue that is our fault such as a manufacturing defect or a problem that should not occur with normal use, we will replace your pair for free within the first year. After that it's up to our discretion.
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Qualification for this coverage is at HUMPS sole discretion and may require pictures of and/or the actual sunglasses to review and approve a new pair. We reserve the right to deny any request for warranty coverage or to recommend a different course of action as necessary.
Returns / Exchanges
We offer a full refund on sunnies returned within 30 days of purchase. Please return them in new condition in the original box/sock. Be sure to include your name and order number. Upon delivery and inspection you'll receive a confirmation email highlighting the refund.
If you would like to exchange your sunnies please follow the same instructions as for a refund, but include a note highlighting which pair(s) you'd like to swap for. We'll get the new sunnies sent your way the same day.
As we offer free initial shipping, we ask that any returns be covered by the customer.
11571 Ohio Ave #1 Los Angeles CA 90025
Just know, we're here to make things right & bright!